Haris Matthaiou

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Enable dynamic content in the email template

Can Zendesk team inform us how they suggest to have localized email template? Dynamic Content is not working in email template. Liquid Markup targeting user language is not working in email templa...

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• Haris Matthaiou
• Criado 31 de março de 2023 16:10
• 1 voto

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating templates for Knowledge

While search works fine (across all brands), the Knowledge context panel in Support is seriously crippled in function for direct article creation due to the fact that the agent will only see templa...

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• Haris Matthaiou
• Criado 7 de dezembro de 2022 10:38
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Show complete Organization name on User Profile (It's cut off!)

Seriously guys? A simple tooltip hovering request for the bare minimum UX! Is that too much to ask after almost 3 years on no solution whatsoever?

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• Haris Matthaiou
• Criado 5 de dezembro de 2022 17:07
• 0 voto