Dane Mutters

Hello, and thanks for the reply.

Yes, I have configured the support email, and no, I definitely do not want to use my personal work address.  The problem is that Zendesk auto-populates my personal work address, and I can't change it.

I've configured the Zendesk support address to be support@example.zendesk.com (replace "example.zendesekcom" with the organization's actual Zendesk domain name) in the email channel settings.  However, I can't seem to edit the information in the "What Customers Will See In Their Inbox" section.  So, instead of emails from Zendesk appearing to come from "support@example.zendesk.com", they come from my personal work address, JohnDoe@example.com.  I've tried making a new support address, but it auto-populates that incorrect information and doesn't let me change it.

How can I change the "From" address to the Zendesk support address, instead of my personal email address?

Thanks.