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Anastasia Kachanova
Entrou em 16 de out. de 2021
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Última atividade em 20 de fev. de 2025
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Atividade mais recente por Anastasia Kachanova
Anastasia Kachanova comentou,
Shawna James could you please advise if there is any progress with this request? Are you still planning a release at end of Q4 2024?
Exibir comentário · Publicado 29 de out. de 2024 · Anastasia Kachanova
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Anastasia Kachanova comentou,
Shawna James could you please advise if you have any update on this one?
Exibir comentário · Publicado 29 de out. de 2024 · Anastasia Kachanova
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Anastasia Kachanova comentou,
@zendesk any updates on this one?
Exibir comentário · Publicado 29 de out. de 2024 · Anastasia Kachanova
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Anastasia Kachanova comentou,
Hi Sean,
Exactly. This functionality is needed to troubleshoot and verify on agents tech issues sometimes.
Will be beneficial to have it available as part of native UI.
Exibir comentário · Publicado 01 de out. de 2024 · Anastasia Kachanova
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Anastasia Kachanova comentou,
hi Zendesk,
I see we have an open ticket here awaiting our reply.
Please advise what is needed from us.
Adding PTMS Zendesk to CC.
Regards,
Anasta
Exibir comentário · Publicado 30 de jul. de 2024 · Anastasia Kachanova
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Anastasia Kachanova comentou,
Hi Sean,
Would we be able to test new feature without add-on?
Exibir comentário · Publicado 27 de jun. de 2024 · Anastasia Kachanova
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Anastasia Kachanova comentou,
In our case we already have long list of views for agents to use.
Feedback from the teams using new page is that they need it feature on the same place where it was located before and in general we aim to be more flexible and would love to have ability to customize Agent Home page according to our vision and needs.
Exibir comentário · Publicado 27 de jun. de 2024 · Anastasia Kachanova
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Anastasia Kachanova comentou,
Hi Arpan,
In explore we need to be able to give permission to Team managers to manage Agent statuses, not only admins should be able to change them.
Thanks
Exibir comentário · Publicado 27 de jun. de 2024 · Anastasia Kachanova
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Anastasia Kachanova comentou,
Hi Dane,
Do you have any change in plans for this request? Post seems to be not marked as “Not planned” and is still open for comments.
Exibir comentário · Publicado 27 de jun. de 2024 · Anastasia Kachanova
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Anastasia Kachanova comentou,
Working with data protection laws in EU, it's never a good idea to mass export data.
We as admins need to have flexibility inside system to do our work, from 1 page.
Current set up of team members page is cumbersome and team members management is extremely time consuming.
Exibir comentário · Publicado 27 de jun. de 2024 · Anastasia Kachanova
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