Anastasia Kachanova
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Atividade mais recente por Anastasia Kachanova-
Anastasia Kachanova comentou,
+1
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Anastasia Kachanova comentou,
+1 here Zendesk admins should have granular control over attachment types for email and forms. We do not want to use any 3rd party app and prefer to see this solution provided directly by Zendesk ...
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Anastasia Kachanova criou uma publicação,
Product feedback: adjustment on date format
Hi, Currently ZD is set to use, days of the week - as a word, when it is a recent message (< 7 days ago). We would like to have it always showing the exact date in format that shows day,month,year...
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Anastasia Kachanova criou uma publicação,
Product feedback: search by email not showing exact result
Hi, We noticed that when we search by email in Zendesk - system often shows us more than 1 option as search result: During tests we see that if we perform search by "mail:test@test.com" - system s...
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Anastasia Kachanova criou uma publicação,
Product feedback: reamed values to be pre-selected and saved for usage across all reports
Hi, When we need to use "Renamed set" in Explore in some of our reports it's not possible to pre-select values and to use these pre-selected values across many reports in the same dataset, like thi...
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Anastasia Kachanova comentou,
+1 for this
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Anastasia Kachanova comentou,
+1 For the default on time filters
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Anastasia Kachanova criou uma publicação,
Product feedback: agent form conditions - ticket field required on dedicated ticket status requires too many user clicks
Hi, Recently we needed to implement changes for tickets handling in our ZD instances and to make certain ticket fields required on specific ticket statuses. After implementing this change I have se...
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Anastasia Kachanova comentou,
+1
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Anastasia Kachanova criou uma publicação,
Product feedback: tables in side conversations
Hi, Currently there is no table as Text formatting option in Zendesk Side Conversations and our team would love to see it added. In our use case we need to do a lot of escalations to different leg...