Pesquisas recentes
Sem pesquisas recentes

Zach Brak
Entrou em 03 de jun. de 2024
·
Última atividade em 03 de jun. de 2024
Seguindo
0
Seguidores
0
Atividade total
2
Votos
0
Assinatura
1
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por Zach Brak
Zach Brak comentou,
Ashwin Raju Heya! I was hoping to get your thoughts on using custom objects to emulate some of ServiceNow functionality.
For example in service now, you have devices tied to users, and those can be referenced and marked within the ticket.
What I'm trying to achieve:
- Load all of my devices for my users as custom objects (similar to demo video)
- When a user opens a ticket - have their device (or multiple devices) visible within the agent workspace.
My ideal situation would be adding custom object context to the agent workspace. Imagine a list similar to the customer context, where a list of select fields from the custom object is displayed here.
Was hoping you might have ideas or suggestions on how to display as much stateful custom object information on the agent layout as possible.
Specifically - would look to have specific important fields directly on the layout without having to navigate away:
- Remote access connection link
- device name
- device serial
- device model
Any help you can give is much appreciated, and thank you for your work in developing this product.
Exibir comentário · Publicado 03 de jun. de 2024 · Zach Brak
0
Seguidores
0
Votos
0
Comentários