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Bryan Schmitt

Entrou em 23 de set. de 2022

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Última atividade em 01 de nov. de 2024

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Bryan Schmitt comentou,

ComentárioZendesk messaging

We're seeing CSP errors when the CSAT survey loads. Can you verify the domains required to display the CSAT survey?

edit: Update made to CSP (needed frame-src updated to include zendesk.com) working now

Exibir comentário · Editado 01 de nov. de 2024 · Bryan Schmitt

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Bryan Schmitt comentou,

ComentárioZendesk messaging

Our initial testing with the End Session feature has been positive. We are also interested in the ability to trigger the End Session via a trigger. Our current implementation utilizes Sunco where we are locking down the conversation after our Agent sends our custom “End Chat” signal.  Unfortunately this still allows agents to send messages. We'd like to then trigger the “End Session” feature to disable the “Messaging” channel from the agents perspective.

Exibir comentário · Publicado 01 de nov. de 2024 · Bryan Schmitt

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Bryan Schmitt comentou,

ComentárioSetting up Agent Workspace

Are callback requests excluded from focus mode?

Exibir comentário · Publicado 31 de out. de 2023 · Bryan Schmitt

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Bryan Schmitt comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

We are also looking for the ability to exclude groups from certain views:
View 1a (New) - Group A
View 1b (New) - Group B
View 1c (New) - Group C
View 2a (Pending) - Group A
View 2b (Pending) - Group B
View 2c (Pending) - Group C
View 3 (New) - All
View 3 (Pending) - All
View 3 (On-Hold) - All
We have multiple use cases where we have users that belong in Group A & B or B & C and they would need to only have one of the 'New' views which are catered to their specific needs (a single column added). We Also would like to utilize the 'All' view but with exclusions "+All -GroupA -GroupB". Currently instead of "All" we are manually adding 20+ groups individually. This would allow to onboard another group and they would still be able to utilize the 'All' view until we excluded them.

Exibir comentário · Publicado 17 de ago. de 2023 · Bryan Schmitt

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Bryan Schmitt criou uma publicação,

Publicação Feedback - Ticketing system (Support)

We would like to see the ability to block / prevent merging tickets based on certain fields / tags. We utilize an automation system for generating tickets and it is detrimental to that system when those tickets are merged into our manually created tickets. Adding a restriction to merge based on the presence of a tag will prevent our agents from merging these.

Publicado 23 de set. de 2022 · Bryan Schmitt

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