Spyros Spyrou

We are experiencing the same issue. 

The same customers may have multiple queries and requires separate tickets for each one for us to track and resolve. This continuous to be a major roadblock for the implementation of Messaging. 

Fantastic! thank you very much...

I've moved our organisation away from Messaging for this reason back to Live Chat. 

This is extremely disappointing and frustrating and will definitely be taken into consideration for next year's planning. 

Hello 

I don't seem to have the option to enable the Department under the Pre-chat form. 

Any ideas?

Is this feature out in production yet?

If not, how can a user restart the bot so it takes them through the series of questions we have configured?