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Zahra

Entrou em 21 de mar. de 2022

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Última atividade em 27 de abr. de 2022

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Zahra comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)
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Hi,

I've changed to the new agent interface and its great, so much easier to use. However, I have lost the ability to see the visitors that are currently on our website via the live chat.

This was a very helpful option to have as we could manage what the busiest times were for different area of the world. Is there a way I can get back this option without going back to the old interface?

Thank you

Zahra

 

 

Exibir comentário · Publicado 27 de abr. de 2022 · Zahra

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Zahra comentou,

ComentárioHow to solve issues with the email channel
Help and FAQs
 
We have a similar issue, we tried to reuse an existing account by updating the details (name and email), but this didn't work, so the account was deleted and completely purged from Zendesk. We now get 'Enter an email address that's not already in use' when trying to create a new account with the same email address. 
What can I do to fix this?
 
Zahra

Exibir comentário · Publicado 21 de mar. de 2022 · Zahra

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