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Christophe Vercarre

Entrou em 16 de out. de 2021

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Última atividade em 16 de out. de 2021

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Christophe Vercarre comentou,

ComentárioSecurity and user access in Zendesk Support

We have a restricted access ticketing system. 

We are now thinking of implementing the social media channel, more specifically whatsapp. We will give our whatsapp number to our users. 

How do we recognise our users without them having to identify themselves. We are currently using single sign in on our website, and it works perfectly. We know who they are, and to whom organisation they belong. 

How can we make sure it's the same case with whatsapp, without us having to enrich the ticket with name and organisation, which means digging into our database each time.

Exibir comentário · Publicado 24 de set. de 2021 · Christophe Vercarre

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