Viktor

1. Support
2. ...
3. Ticket customization
4. Creating custom ticket statuses

Agree with all above. This is a great feature but not possible to use if it's implemented on all groups / Agents in Zendesk. We need to be able to set specific Custom statuses for specific groups.

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• Viktor
• Editado 4 de maio de 2023 09:38
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Allow admins to view agent macros

Hi Just came across this thread and there is still a way to assume another agent as admin.    Go to Groups search up one of the groups you know the agent is in, open that group in a new window (hol...

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• Viktor
• Criado 9 de janeiro de 2023 14:16
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. add private mail to existing ticket

Hi!  I saw this and thought about a test I have been doing with encoding.ID.  You could if you have added [{{ticket.encoded_id}}] to the Subject add the same encoded_id to your E-mail from outside ...

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• Viktor
• Criado 17 de novembro de 2022 12:48
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Side Conversations in Zendesk Explore

I heard this is being worked on and is planned to be released Q4 or Q1 2023. We realy need this! 

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• Viktor
• Criado 5 de setembro de 2022 21:23
• 1 voto