Jared Stenquist

I have the same issue as others. I went back and forth in support chat and they seemingly couldn't understand. I'm now waiting for "Sales" to contact me to solve the problem. Ughh.

1. I purchased Zendesk Support (Team) monthly with 8 seats.

2. I assigned "Agent" role to 4 other users. This adds up to 5 since I'm an admin

3. I try to assign "Agent" role to 6th user, and it says "Subscription Limit Exceeded" and is grayed out.

It feels like my trial was for Zendesk Suite, and when I went to pay for the subscription, it left me in limbo.

And here is my subscription page. No mention of any limit of (5) agents here or on the pricing pages.