Bex Heenan
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Atividade recente por Bex Heenan-
Hi, Is it possible to unblock/allow tickets to be created from a domain, based on the subject text? We have a lot of customers send through Remittance emails which seem to be marked as spam by Zend...
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Hi there! Is there a way to do this on a brand by brand basis? Thanks!
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Hi Ifra, Thanks so much for your help! The second option worked for us in this case - thanks again! :) Bex
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Hi there, Is there a way to schedule a delivery which links to the dashboard itself, rather than an image/PDF, so that staff are reminded that an updated report is available, but can still use the ...
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Hi, can I ask what the formula is for the Chat Duration on the Individual Agent report please? I'm getting a different figure when using the default Average Chat Duration in Explore, which is: VALU...
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Hi there, Is there a way to have this timeout after a agent has closed the chat from our end, rather than when we're offline? We wouldn't want to just cut chats off when we switch to Invisible. For...
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All sorted now, thanks Dave!
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Hi Gail, We've tried to set up your example above, but it's email generic details about the ticket, rather than the transcript. I've copied our trigger below, could you let us know if we're missing...