Christopher Dunderdale
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Christopher Dunderdale criou uma publicação,
Tree view of articles in help center
Hi I'm currently trying to create a tree view of my helpdesk to assist users orienting themselves within the helpdesk. As an example - see the following article from Microsoft which has an example ...
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Christopher Dunderdale criou uma publicação,
Setting/Updating Searchbar Relevance Scores
Hi there I'm looking for a way of setting up the search functionality in my helpdesk to match on sections more frequently/with more "weight" than just articles. From my reading on guide, I understa...
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Christopher Dunderdale comentou,
Perfect - thanks so much!
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Christopher Dunderdale comentou,
@... apologies if what I said isn't clear! Say I search for XYZ using the default search bar. I'm able to see articles that were hit. Additionally, the applicable categories are also found (in what...
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Christopher Dunderdale criou uma publicação,
Filtering by Section in Search Results
Hi all - I don't see that an official post has been made from this question on Guide Q&A. If this has already been reported, please link me to the correct place!It would be great if Zendesk could e...