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Nino Callueng

Entrou em 16 de out. de 2021

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Última atividade em 25 de jul. de 2023

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Nino Callueng comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Do we have update on this?

Exibir comentário · Publicado 25 de jul. de 2023 · Nino Callueng

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Nino Callueng comentou,

Comentário na comunidade Q&A - Chat, messaging, and widgets

HI Ahmed,

Love the update! Will it also show if a chat was offered to mutiple agents?

Exibir comentário · Publicado 24 de mai. de 2023 · Nino Callueng

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Nino Callueng criou uma publicação,

Publicação Q&A - Chat, messaging, and widgets

Hi,

Part of the key performance indicators of our agents is the acceptance rate, which directly impacts their monthly bonus. 

However, there we are getting a lot of reports that agents keep on getting missed assignments saying that a chat was not assigned to them or sometimes they are saying that the chat was only assigned to them for approximately 5 secs but its just disappeared. 

Is there a way for me to validate this as chat events won't show that this was assigned to the agent and explore only tells me that it was missed? 

It's basically their word vs what is in Zendesk but incomplete. 

Publicado 29 de abr. de 2023 · Nino Callueng

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Nino Callueng comentou,

Comentário na comunidade Feedback - Apps and integrations (Platform)

Is there an update if this will be rolled out? Thank you!

Exibir comentário · Publicado 13 de fev. de 2023 · Nino Callueng

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Nino Callueng comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hi Everyone,

Do we have an update on this? We are still looking forward to this feature being in Agent's Workspace as this will facilitate our customer service processes in terms of supporting our agents.  

Exibir comentário · Publicado 13 de fev. de 2023 · Nino Callueng

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Nino Callueng criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Is it possible to have a chat routing API to understand and identify the routing flow of every inbound chat? This will would prove a better understanding and can provide easy resolution for any department routing issues. Currently, Zendesk API does not provide any of this data.

Publicado 24 de nov. de 2022 · Nino Callueng

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Nino Callueng comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Is this feature available too in the Side Conversation especially if it is connected to slack?

Exibir comentário · Publicado 24 de nov. de 2022 · Nino Callueng

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Nino Callueng comentou,

ComentárioSetting Guide roles and permissions

Hello,

Can I create a user who can only access Guide workspace but not the other workspaces such as Support, Chats, talks, etc? 

Hoping to hear from you soon. 

Exibir comentário · Publicado 27 de set. de 2021 · Nino Callueng

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