Nino
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Nino comentou,
Do we have update on this?
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Nino comentou,
HI Ahmed, Love the update! Will it also show if a chat was offered to mutiple agents?
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Nino criou uma publicação,
Missed Assignment Validation for Chat
Hi,Part of the key performance indicators of our agents is the acceptance rate, which directly impacts their monthly bonus. However, there we are getting a lot of reports that agents keep on gettin...
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Nino comentou,
Is there an update if this will be rolled out? Thank you!
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Nino comentou,
Hi Everyone,Do we have an update on this? We are still looking forward to this feature being in Agent's Workspace as this will facilitate our customer service processes in terms of supporting our a...
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Nino criou uma publicação,
API Call on chat routing flow
Is it possible to have a chat routing API to understand and identify the routing flow of every inbound chat? This will would prove a better understanding and can provide easy resolution for any dep...
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Nino comentou,
Is this feature available too in the Side Conversation especially if it is connected to slack?
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Nino comentou,
Hello, Can I create a user who can only access Guide workspace but not the other workspaces such as Support, Chats, talks, etc? Hoping to hear from you soon.