John Watts

I wish I could upvote this request more than once.  We utilize other pieces of form request software where you are able to create conditional logic based off multi-select fields, I was suprised to learn that Zendesk didn't offer this functionality.

Are there plans to add the ability to create conditions based on multi-select fields?  I was surprised to learn that this isn't currently possible.

When is this going to be implemented?  I have a multi select field that where I want one response to drive another field.  

This is something that would be beneficial for our org as well. 

We're having the same issue with this.  A drop down field is set to required to submit ticket with a default value of null/ " - ".  Users are able to submit tickets without changing the response from " - " to one of the field values.  Zendesk is treating " - " as a valid response.

The field value drives group assignment automations, so tickets created with the " - " value have to be manually reassigned by Admins which is a waste of their time.