Ryan Kennelly

What level is it currently bumped to? 

What is the current eta to a response? It has been 29 days without any real concrete information other than these vague community updates that are not real updates. Can we move this to a public forum? 

Hi Brett,

I was finally able to do it myself after waiting several weeks but unfortunately the damage was done and we are still in damage control mode. I hope your development team will respond to urgent issues in the future and obviously have a lot of concerns using zendesk going forward.

the finance team has still not responded but hoping they will not charge us for the hardships and lack of any urgency to resolve this issue.

No company should have to go through this and I'm guessing being a small company puts at the bottom of the priority list. 

I don't think the Finance team is the right department to deactivate the Answerbot, shouldn't this be sent to a support or IT team? 

Brett,

We have not heard anything in 2 days and wanted to make sure this was on your radar. You said this ticket was escalated but have not heard from anyone. Looking for direction.

Here a screenshot of things left off with Holly:

https://www.dropbox.com/s/6z9ow4pzpqkc7cn/Screen%20Shot%202022-04-21%20at%207.10.47%20PM.png?dl=0

Hi Brett,

The AnswerBot is still on and have not heard back from the tech or finance team. It is creating a miserable experience for our customers and we are in damage control until it is turned off.

Can you escalate to the next level? I'm not sure what level it was bumped up, but we have received no updates or any communication since it was "escalated."  

Holly pointed out that I am responsible for Answerbot charges due to my Master contract and feels like she missed the point. We are trying to get this turned off asap and can worry about the money later.

If Zendesk continue charging $500/month for something I do not want or use, that seems harsh but if that's what the contract agreement says, please let me know when I can turn this off so I can budget appropriately. 

I replied and we are going in circles still, is there a way to expedite this simple request:

AnswerBot was added on 12/29/21 and inquired about the IP address and to see who added this to our subscription and if our account/data has been breached. After 8 emails and support tickets, I have gotten no where but being charged an additional $500/month with no way to cancel this. 

ar@zendesk and team@zendesk.com do not receive emails or added me to their blacklist. 

Ticket (#10281450) was been created on our behalf but no updates or actions have been taken. We have tried every contact method available with a reasonable and straightforward request.

Please let me know any guidance to resolve in the most efficient way possible.