Dean Wilson

I cannot believe that the feedback being provided re sorting will not result in a prioritisation of the item to be added as an urgent item to the roadmap. It's not that hard to add the sort surely?

Sorry but this is showing a clear lack of listening to the customers needs and only focusing on what Zendesk think we want not what we think we want.

Totally agree with all of the above.

I'm sure there are still many more users who operate the same way that are yet to investigate the changes or will only find out once the change is implemented.

Even though we are only a small Zendesk client (although we do run Sell as well), this type of change will have a big impact on how we work.

What seems worse is that no-one with any authority from Zendesk wants to get involved in this discussion or really listen tot he feedback. Might be time to move.