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Fano Endor

Entrou em 16 de out. de 2021

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Última atividade em 22 de out. de 2021

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Fano Endor comentou,

ComentárioThird party and social messaging channels

Edit to the below: our DMs are working but we can't generate tickets through the "at" mention even though the "capture public mentions as tickets" is set to "yes".

When i first tested this channel a few months back, an "at" mention would automatically become a tweet. Now it looks like you have to "like" it. Was this a recent change or did I not understand the old functionality? I'm asking as we tested this out in our sandbox and tweets were coming in when we were just mentioned, now it has to be a DM. Thanks.

Exibir comentário · Publicado 20 de ago. de 2021 · Fano Endor

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Fano Endor comentou,

Comentário na comunidade Feedback - Community Forums (Gather)

I'd like to throw my hat in to say this is a functionality that we really need. We hope to funnel most of our end user requests through our community as a community post but there are very limited triage functionality in Gather. So we need each post to go into support so it can be properly funneled to the right agent, but it will take up a lot of staff time to manually create a new ticket after each post.

Exibir comentário · Publicado 21 de mai. de 2021 · Fano Endor

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