Paul Meehan

Hi there, hope all is well. On the Zendesk chat interface we can see the average wait time of chats in queue for each department we have set up. I was wondering if there was a way to see real time information of what the average wait time for a department was for the current hour period. I have set up an explore report but this doesn't update in real time.

Hi there, is there a way to calculate the number of agents who were assigned to a chat channel per hour who were online? Thanks