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Andrew Kenny
Entrou em 01 de dez. de 2022
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Última atividade em 03 de jun. de 2024
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Atividade mais recente por Andrew Kenny
Andrew Kenny comentou,
I wasn't able to sort out webhooks, but that's likely a me problem rather than a Zendesk problem.
Exibir comentário · Publicado 16 de nov. de 2023 · Andrew Kenny
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Andrew Kenny comentou,
Yes, a way to book an appointment on a form, or at least a date and time would be great! At the moment I have to use the date picker field plus a custom dropdown field I've created with each of the 24 hours as choices, but many other types of forms (Jotform, Microsoft Forms, Google Forms, etc.) offer a date/time combo in a single field.
Exibir comentário · Publicado 15 de nov. de 2023 · Andrew Kenny
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Andrew Kenny comentou,
We'd like some more info on this too please Mary O'Neill! Interested to know if this feature can carve out tickets to delete by Brand, Group, etc. and also if it deletes End User data too for full GDPR compliance. Thanks!
Exibir comentário · Publicado 09 de out. de 2023 · Andrew Kenny
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Andrew Kenny comentou,
;)
Exibir comentário · Publicado 03 de ago. de 2023 · Andrew Kenny
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Andrew Kenny comentou,
I agree that adding CC's with triggers would be hugely helpful.
Caroline Scott for now could you use one of these trigger actions to send the notification email to your agents? Alternatively you can also trigger a side conversation via email.
Exibir comentário · Editado 03 de ago. de 2023 · Andrew Kenny
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Andrew Kenny comentou,
Andy Seaman even if you remove the automations that close tickets, the tickets will still move from Solved to Closed after 28 days.
I agree, looking forward to Zendesk's forthcoming fix.
Exibir comentário · Editado 05 de jul. de 2023 · Andrew Kenny
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Andrew Kenny comentou,
An Add CC trigger action would be exactly what I'm looking for too!
Exibir comentário · Publicado 28 de abr. de 2023 · Andrew Kenny
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Andrew Kenny comentou,
Understood, thanks Dane. I've got some more learning about webhooks to do.
Exibir comentário · Publicado 13 de abr. de 2023 · Andrew Kenny
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Andrew Kenny comentou,
Thanks Christopher Kennedy
Exibir comentário · Publicado 10 de abr. de 2023 · Andrew Kenny
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Andrew Kenny criou uma publicação,
I use a form in my help center with a custom field to collect an email address (not the requester's email). It's a Regex field that allows me to restrict the email address to the specific domains we allow. The submitted form is picked up by our API and sent to a different system that will have an error if it receives emails outside the allowed domains.
Is there a way that I can add the email address from that custom Regex field as a CC on the resulting ticket?
Publicado 23 de mar. de 2023 · Andrew Kenny
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