Melanie paul
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Atividade mais recente por Melanie paul-
Melanie paul comentou,
We have been discussing the move to MAU with our sales rep. He mentioned something along the lines of because we do not Authenticate our users, we would need 3 MAU for each user? Meaning, that we w...
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Melanie paul comentou,
Can someone help confirm what the 0's and 1's mean on a similar report to the one's discussed on this article? Does a 0 mean that there were no successful resolutions and a 1 mean that there was?
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Melanie paul comentou,
Hi - This issue with the messaging reply from our customer on ticket not always being visible is back. It seemed to get better for a while there but is 100% happening again. Just as a re-cap, this...
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Melanie paul comentou,
This is helpful information, the multiple browser tabs (which I am totally guilty of) or even the account assumption - I am frequently chatting with Zendesk Support these days. Thanks for the tips!
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Melanie paul comentou,
Prakruti Hindia thank you for the response. However, this is occurring when the ticket window has not been left open. After we have marked the ticket pending, and are awaiting a reply, once the cus...
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Melanie paul comentou,
I have actually just resolved this by making sure I'm moved to online under the chat status. It seems that when I am online there is a notification noise.
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Melanie paul comentou,
Hi Sonny, Thanks for the response. However, we do not have Social Messaging enabled at this time, just standard messaging. Is there an option to adjust this for reg. messaging?
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Melanie paul comentou,
Hi Cheeny, I am not logged in on more than one browser at a time. I only have one computer for this purpose and only use chrome on it. Is there a way to see what other browsers are logged in?
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Melanie paul criou uma publicação,
Can we have a notification noise for this "in-que"
We recently upgraded to have messaging. When we get a new in-cue message, its hard to know immediately to respond, because there is no noise. Is there a notification noise we can turn on for this?
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Melanie paul criou uma publicação,
Chat is disconnected error.
We see this chat is disconnected error a lot. We then click to reconnect it. Does anyone know what this is about? When I reached out to Zendesk support a while back, I was directed to basic trouble...