Melanie Paul
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Atividade recente por Melanie Paul-
Hi - This issue with the messaging reply from our customer on ticket not always being visible is back. It seemed to get better for a while there but is 100% happening again. Just as a re-cap, this...
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This is helpful information, the multiple browser tabs (which I am totally guilty of) or even the account assumption - I am frequently chatting with Zendesk Support these days. Thanks for the tips!
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Prakruti Hindia thank you for the response. However, this is occurring when the ticket window has not been left open. After we have marked the ticket pending, and are awaiting a reply, once the cus...
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I have actually just resolved this by making sure I'm moved to online under the chat status. It seems that when I am online there is a notification noise.
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Hi Sonny, Thanks for the response. However, we do not have Social Messaging enabled at this time, just standard messaging. Is there an option to adjust this for reg. messaging?
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Hi Cheeny, I am not logged in on more than one browser at a time. I only have one computer for this purpose and only use chrome on it. Is there a way to see what other browsers are logged in?