Carolina Almeida

@... Has there been any reconsideration on allowing agents to dismiss or close out notifications once they have worked that ticket? It's great that notifications show up on the dashboard but ultimately this will just confuse agents if they can't dismiss alerts for tickets they've already solved. I'd be surprised if you own agents didn't feel the same way.

I tried following the instructions above but I think this article may be outdated? I did find where to update the email signature but it doesn't seem to live in the place listed above. Just wanted to point this out!