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Ali Ansari

Entrou em 26 de ago. de 2023

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Última atividade em 10 de out. de 2023

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ComentárioManaging your email

Hello all,

I've integrated Gmail with Zendesk using the Gmail connector. When an email arrives in Gmail, it auto-creates a ticket in Zendesk. However, if we open or reply to the email in Zendesk, this action isn't mirrored in Gmail. This means in Gmail, we can't see which emails have been opened or responded to via Zendesk.

Has anyone encountered this and found a solution or workaround? Any advice would be appreciated.

Thanks in advance for any insights!

Exibir comentário · Publicado 10 de out. de 2023 · Ali Ansari

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