Christopher Wooten

1. Comunidade
2. Zendesk Suite Q&A

Have tried using {{ticket.tag.first}} and {{ticket.tag | first}} both of which only pull the first number in the tag, not the entire number. Can anyone help?

• Christopher Wooten
• Editado 12 de agosto de 2022 16:52
• 2 seguidores
• 0 comentário
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)

As our call volume goes up so to is the amount of numbers we have to block. Being able to route a slack message or a macro to an api call would lesson a simple issue for our ops team.

• Christopher Wooten
• Criado 30 de março de 2022 13:52
• 2 seguidores
• 2 comentários
• 1 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)

The Live data only lets you filter on 5 different metrics. This is not even close to be enough for an MVP release. At the bare minimum we would need to separate out unassigned.

• Christopher Wooten
• Criado 2 de fevereiro de 2022 19:39
• 5 seguidores
• 2 comentários
• 5 votos

1. Comunidade
2. Feedback - Ticketing System (Support)

  Feature Request Summary:  Zendesk Support should have the option to allow macros to add tags regardless of the users Role. Description/Use Cases:  Our company does not allow the manual use of t...

• Christopher Wooten
• Criado 4 de agosto de 2021 20:22
• 6 seguidores
• 8 comentários
• 1 voto