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Mike Jang

Entrou em 13 de dez. de 2021

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Última atividade em 01 de fev. de 2022

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Mike Jang comentou,

ComentárioZendesk basics

Is it possible to have subscriptions for two teams at different levels (such as Professional and Enterprise)? If so, can the two teams share content, specifically Zendesk articles?

Exibir comentário · Publicado 01 de fev. de 2022 · Mike Jang

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Mike Jang comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Any progress on this? For me, the ideal would use a Git repository as the single source of truth. Standard content management systems (CMS) such as Hugo, Jekyll, Gatsby, etc. already include this feature. 

If we could import pages from Git repositories, processed by the CMS of our choice, into a Zendesk article, that'd be best. 

In a past job, the organization that I worked for had to move away from Zendesk because of the lack of this feature. I'm wondering if I should recommend the same for the organization that I work for now.

Exibir comentário · Publicado 13 de dez. de 2021 · Mike Jang

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