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Phil Jarvis

Entrou em 29 de out. de 2023

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Última atividade em 31 de out. de 2023

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Phil Jarvis comentou,

ComentárioGetting started with email

Thanks Sean!

Exibir comentário · Publicado 31 de out. de 2023 · Phil Jarvis

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Phil Jarvis comentou,

ComentárioGetting started with email

Hello.  We are currently using eMails to automatically create Zendesk tickets, and it only maps to Requester Name, Cc List, Subject and Text essentially.  I have created a Microsoft Customer Voice (Microsoft Forms essentially) form that has a lot more information that we want to capture from our customers and I want to send this directly to Zendesk to create a ticket (via eMail or whatever is best), but I have a lot more information and want to map that information into Zendesk field so when it creates the ticket automatically, this is all there in the correct location.  For instance, we have 40+ different systems, and based upon the system that the Requester is having trouble with, my form will ask 3-4 context sensitive questions, some required, others optional and then it's ready to send to Zendesk to create the ticket along with a lot of other up front basic information that we want to capture.  I'm assuming we can send to the same support@xxx.zendesk.com support eMail address, but I'd like to know how I can create a mapping for Zendesk to use when it receives the eMail.  Thanks!

Exibir comentário · Publicado 29 de out. de 2023 · Phil Jarvis

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