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Ian LaPhilliph's Avatar

Ian LaPhilliph

Entrou em 21 de out. de 2021

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Última atividade em 23 de jun. de 2022

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Ian LaPhilliph comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

We're in a similar position here as well.  Not only lag for our agents, but we've also experienced a ton of chat outages since switching over.  Even on the operations side, I've noticed everything having to do with our account being significantly less performant since swapping Zendesk Chat over to the New Agent Workspace.

Guessing it has to do with the legacy chat APIs/Product interacting with the Support APIs, but my knowledge may be a tad outdated on that.

Either way, we are also looking at options on how to improve the performance. 

Exibir comentário · Publicado 23 de jun. de 2022 · Ian LaPhilliph

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