Max Test

1. Comunidade
2. Feedback - Platform: Apps & Integrations
3. Zendesk Widget, AnswerBot, and ChatGPT

Shiyu Zhu Does the "Make an API" call feature in Zendesk Answer Bot will be able to query Chat GPT include dedicated parameters?

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• Max Test
• Criado 29 de março de 2023 09:51
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing the "is not" operator for the trigger condition "Received at"

Yeah! Finally can go away from my Trigger with hundred addresses.

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• Max Test
• Criado 23 de março de 2023 08:56
• 0 voto

1. Explore
2. ...
3. Publishing and sharing dashboards
4. Dynamically adapting dashboard data based on viewer (Beta)

Hi Walter, That sounds good! We are converting more and more to this Dashboard style. The talk would be a fantastic enhancement. We are also missing the New Dashboard Builder Tabs (it is on the roa...

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• Max Test
• Criado 9 de março de 2023 10:34
• 0 voto

1. Comunidade
2. Zendesk Support EAP - Layout Builder
3. What is layout builder?

I have also registered myself, and I hope it has the flexibility to display "Knowledge" and "Apps" into 1 50/50 splitt bar.  

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• Max Test
• Criado 27 de fevereiro de 2023 10:15
• 0 voto

1. Support
2. ...
3. Ticket automation and collaboration
4. About omnichannel routing with unified agent status

Hi, is there any news when Talk API will be released?Also regarding "Agent Status" in Live Dashboard (Drill-In) can I get the "Drill-In" Version on Dashboard directly?Thanks. Tobias

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• Max Test
• Criado 22 de fevereiro de 2023 11:59
• 0 voto

1. Explore
2. ...
3. Publishing and sharing dashboards
4. Dynamically adapting dashboard data based on viewer (Beta)

Hi Walter Bellante thanks for your feedback here!a) We need the "Leg Agent Name" to identify Missed / Declined Calls from the Agent to perform KPI Dashboard :) b) Thank you, that would be amazing. ...

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• Max Test
• Criado 21 de fevereiro de 2023 08:39
• 0 voto

1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

Absolutely unacceptable! We want the first reply personalized, and we have hundreds of triggers for different E-Mails and different E-Mail bodies related to it. It will be huge work to redesign the...

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• Max Test
• Criado 10 de fevereiro de 2023 10:54
• 9 votos

1. Guide
2. ...
3. Managing Gather community topics and posts
4. Analyzing community activity with Explore

Hi,   How can I build an Explore Report showing the "Status" of Community articles i.e. Planned? Rejected and so on?   Thanks.   Tobias

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• Max Test
• Criado 9 de fevereiro de 2023 15:42
• 0 voto

1. Explore
2. ...
3. Publishing and sharing dashboards
4. Dynamically adapting dashboard data based on viewer (Beta)

Hi Walter, we testing the feature currently as we have 200+ Dashboards and 2500+ queries, so our reporting is impressive and customized. I found 2 limits I can´t figure out:a) Talk "Dataset" seems ...

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• Max Test
• Editado 8 de fevereiro de 2023 14:23
• 0 voto

1. Explore
2. ...
3. Creating dashboards
4. Comparing features available in the dashboard builder

When is the plan to add Tabs?

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• Max Test
• Criado 8 de fevereiro de 2023 13:34
• 2 votos