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Jason McDonald

Entrou em 07 de mar. de 2022

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Última atividade em 27 de jul. de 2022

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Jason McDonald comentou,

ComentárioTicket management

Hi,

Some of our customers reporting today that they're not seeing attachments (paperclip attachment, not inline) on their end. You can see it in the Zendesk ticket but it's not showing on customer email.

Tested with my own personal  email address and it appears to be the case.

After some searching I went to Admin Centre > Objects and Rules > Ticket Settings and enabled "Include attachments in emails" and it has resolved it. 

No changes had been made prior to this issue occuring but we never had issues with attachments before today. Has there been an update or release that could have affected this? 

Exibir comentário · Publicado 27 de jul. de 2022 · Jason McDonald

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Jason McDonald comentou,

ComentárioWhat's new in Zendesk

Exibir comentário · Publicado 22 de abr. de 2022 · Jason McDonald

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Jason McDonald comentou,

ComentárioWhat's new in Zendesk

Hi all,

Having the same issue as Edina above.

It's no longer possible to highlight ticket number with a double click. Trying to highlight it with the mouse is a bit awkward depending on where exactly you click.

We can get it from the URL or type it manually for now but is there a reason for this change? 

Thanks
Jason

Exibir comentário · Publicado 22 de abr. de 2022 · Jason McDonald

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Jason McDonald comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Just rolled out Agent Workspace today and found out this information is gone and it was incredibly useful for us to have. Hope this is resolved.

It was not mentioned in this article that this would no longer be available: https://support.zendesk.com/hc/en-us/articles/4408821805338

Exibir comentário · Publicado 07 de mar. de 2022 · Jason McDonald

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