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Ema
Entrou em 09 de dez. de 2021
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Última atividade em 07 de jul. de 2022
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Atividade mais recente por Ema
Ema comentou,
Hi there,
Is there any way to delete the audit logs after a certain period - for instance after 365 days?
Thanks!
Exibir comentário · Publicado 07 de jul. de 2022 · Ema
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Ema criou uma publicação,
Hello,
We are looking at revamping our Help Centre and trying to identify the best way to adapt it on mobile - as our main user base is using mobile devices rather than the desktop version.
What I am trying to achieve mainly is a wrap of the categories on the mobile version (same way they are being displayed on desktop).
I did not find any relevant article and I am not sure where I should go in the code to make that happen.
For visuals this is the Desktop theme and I want it to show the same way (obviously smaller size) when I open it on mobile - instead of having to scroll to see each category.
Publicado 25 de mai. de 2022 · Ema
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Ema comentou,
Hi Jessica,
I´ve done something similar to what Dave just mentioned:
As an example, wanted 4 top maine categories and a few sub categories.
I needed main categories:
My account
My app
My Safety
My Data
Each of these main category had a few subcategories that also had their own dropdown options (for those I nested within the subcategories fields).
For the overall I nested everything under the main categories, here´s an example:
Hope this helps. :)
Exibir comentário · Publicado 09 de fev. de 2022 · Ema
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Ema comentou,
Hi Dave,
Yes, it is.
My logic was telling me that this should be done under different ticket fields, but I have tested within one field and it works. :) Thanks!
Exibir comentário · Publicado 13 de dez. de 2021 · Ema
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Ema comentou,
Hello!
Is the ticket fields nesting option available for multiple nesting?
For example:
Type of issue - Issue 1
- issue 1 a
- issue 1 b
Exibir comentário · Publicado 09 de dez. de 2021 · Ema
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