[VI] Julia Laars
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[VI] Julia Laars comentou,
+1
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[VI] Julia Laars comentou,
"Can't: Be used as conditions in business rules: For example, you can't create a trigger that emails the agent assigned to the ticket when a user who is a light agent comments on it." (Understandin...
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[VI] Julia Laars comentou,
Please see the improvement here and fix it somehow! Seeing the last 100 ticket updates from your ticket on the dashboard is not useful at all. This could be tickets from last week but also tickets ...
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[VI] Julia Laars comentou,
Seeing the last 100 ticket updates from your ticket on the dashboard is not useful at all. This could be tickets from last week but also tickets from half a year, which you don't need at all. Agent...
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[VI] Julia Laars criou uma publicação,
Date displayed on tickets - always exact date
The displayed date the agent works within a ticket should always shown the exact date and time. Or at least it should be editable how you want to shown this in your zendesk instance/account. Right ...