Emre Iyidogan

Thank you sharing your experience Nick. I hope this won't be another thing that Zendesk will resolve in a couple of years :)

I want to echo the last comments from Molly, Nick, and Jahn. If I am going to see Good/Bad in the reporting, what is the purpose of having scaled CSAT survey? Is Zendesk keeping the CSAT data in its DB as the scaled version or in the "Good/Bad" form at the moment? Is there any plan to implement such change in the future?