Orion Seaver

Thank you for the update Katarzyna Karpinska

I would agree with John Streeter. Content blocks might be better than nothing. But it seems like a cumbersome workaround that may be difficult to manage long term.

What are the long term plans to have this as a full feature in the product? :

• A way to see agent only (secret) content on publicly available articles in Help Center

This Feature Request is 5 years old with 42 customers requesting it.

This limitation has a major business impact for us.

Can I please get an update on the status of this Feature Request? Ryan McGrew stated that there would be an update available soon in 2018.

In the meantime, is there a workaround?

Ryan McGrew

Hi Ryan,

This Feature Request is 5 years old with 38 customers requesting it.

This limitation has a major business impact for us.

Can I please get an update on the status of this Feature Request?

In the meantime, is there a workaround?

Dan Cooper

Hi Dan, 
Your suggestion above does not meet our use-case, as the 'hidden' information could still potentially viewed by the customer via the page source.
Since the object was to make truly internal information not accessible by the customer, we are unable to use this option.

So we still need a full solution to this problem, or a more functional work around.

Really need this feature. What is the status of this Feature Request?