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PAUL

Entrou em 16 de out. de 2021

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Última atividade em 17 de mai. de 2023

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PAUL comentou,

ComentárioWorking with articles in the knowledge base

Hey all,

Does anyone know if it's possible to hide any/some icons in the toolbar? Eg. "add video" because links should be used instead and would not want to tempt the content managers to use the built-in feature. Maybe with some custom code?

Fingers crossed! :D

Exibir comentário · Publicado 27 de set. de 2022 · PAUL

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PAUL comentou,

ComentárioSetting up Zendesk Chat

Hi Dane,

I would like to avoid creating a dedicated group for this... if possible...

To you think the setting below will route chats correctly if multiple agents are assigned to this skill?

Thanks!

Exibir comentário · Publicado 20 de mai. de 2022 · PAUL

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PAUL comentou,

ComentárioSetting up Zendesk Chat

Hi Dane

Many thanks for getting back to me, much appreciated!

Please correct me if I'm wrong, but this method will assign incoming chats to a specific agent only, the one which is defined in the trigger, correct?

What do I need to do if I'd like to assign chats to a pool of agents with a specific skill?

Looking forward to hearing back from you!

Thank you in advance!

Exibir comentário · Publicado 20 de mai. de 2022 · PAUL

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PAUL comentou,

ComentárioSetting up Zendesk Chat

Hi Eduardo,

Have you seen this article(?): https://support.zendesk.com/hc/en-us/articles/4408833808538-Recipe-Route-a-chat-to-a-department-based-on-the-country-the-visitor-is-chatting-from

If you are looking for a solution to detect the language no matter the location, I don't think it's possible.

Hope this helps!
Paul

Exibir comentário · Publicado 12 de mai. de 2022 · PAUL

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PAUL comentou,

Comentário na comunidade Discussion - Tips and best practices from the community

please update the to:

{
  "user":{
    "id":{{ticket.requester.id}},
    "user_fields": {
      "last_csat_date" : "{{ "now" | date: "%s" | plus: 7776000 | date: "%b %d, %Y" }}"
    }
  }
}

 

where 7776000  = 86400 s in a day * x no of days (90 in this case)

Exibir comentário · Publicado 01 de mar. de 2022 · PAUL

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