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Jason Stanczyk

Entrou em 25 de abr. de 2024

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Última atividade em 25 de nov. de 2024

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Jason Stanczyk criou uma publicação,

Publicação Q&A - Apps and integrations

Good Day, 
I am attempting to create a Zendesk Community Post Published event trigger that will then send a slack message to a private channel. 
I have it working when I am testing the payload, however there is no way to save the payload that I want to send. As well, there seems to be no way to create a trigger from a community post publish event. 
It seems that the Zendesk Events Webhook, cannot then send data externally, however the Trigger/Automation webhook doesnt have access to community post events. 
 

I understand that triggers might only be used for tickets, and that kinda makes sense. However how am I to be able to do this, if I cannot use triggers? Please help!

Publicado 25 de nov. de 2024 · Jason Stanczyk

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Jason Stanczyk comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

In 2024 and I am seeing this issue again. 
Any ideas on how this can be fixed?

Exibir comentário · Publicado 22 de mai. de 2024 · Jason Stanczyk

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Jason Stanczyk comentou,

Comentário na comunidade Q&A - Help center and community

Is there any intent to add this feature?

Exibir comentário · Publicado 26 de abr. de 2024 · Jason Stanczyk

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Jason Stanczyk criou uma publicação,

Publicação Q&A - Help center and community

Hi, 
I have looked everywhere for the ability to enable users to be able to flag a post or a comment as something that needs attention from an admin. 

I believe it would be a good place to put it inside the actions group that already exists. I have tried making modifications myself, but I haven't been able to do so. 
We are currently using the default Copenhagen theme. 

I know there is a feature to make posts require approval from admin before they post, however we do not want this functionality. 
We just want users to be able to alert the admin if something is not going as it should be. 
Any advice, hints, tricks would greatly be appreciated. 
Thanks!

Publicado 25 de abr. de 2024 · Jason Stanczyk

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