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Greg

Entrou em 20 de jul. de 2022

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Última atividade em 15 de mai. de 2024

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Greg comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

No way we'll upgrade to Enterprise just for that.  One more annoyance like this and we'll just go somewhere else. There are other products on the market.

Exibir comentário · Publicado 08 de fev. de 2024 · Greg

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Greg comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Matt,

we are in the same boat. Zendesk is clearly showing that they don't care.

Exibir comentário · Publicado 08 de fev. de 2024 · Greg

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Greg comentou,

ComentárioTicket customization

Amisha Sharma

Zendesk clearly showed that you/they don't care. I think nobody here understands what you are doing and where you are heading. 

Exibir comentário · Publicado 17 de out. de 2023 · Greg

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Greg comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Zendesk is showing so much that they don't care. It's almost 3 years now.

Exibir comentário · Publicado 13 de jul. de 2023 · Greg

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Greg comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Linked comment from Amisha Sharma - this is such a BS answer.

They forced something, and if they will make a change in a year nobody will care anymore. Some will get used to that, some will move somewhere else. Also they are saying you can opt out - but somehow for us (end last year) it was not possible.

Exibir comentário · Publicado 28 de mar. de 2023 · Greg

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Greg comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I've sent a complaint about it, and have not received any helpful answer - just few form texts saying how great new system is.

And contacting Zendesk support is a mess - it feels like they are making it more complicated to stop people to contacting them. I hate "You can reach us in your messaging widget if you still need help"

Looks like it's time to look around at another products

Exibir comentário · Publicado 19 de ago. de 2022 · Greg

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Greg comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Sari Siekkinen

got an e-mail from Zendesk saying "your Zendesk account will be automatically upgraded to Agent Workspace, our primary support user interface, starting mid-August 2022" - so my understanding is that we'll not be able to turn it off at that point

Exibir comentário · Publicado 20 de jul. de 2022 · Greg

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Greg comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

@...

any updates here? We're forced by Zendesk to switch to Agent Workspace (mid August automatic switch) - and sorting change is very annoying. 

Exibir comentário · Publicado 20 de jul. de 2022 · Greg

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