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Becky Evans

Entrou em 05 de jul. de 2022

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Última atividade em 03 de dez. de 2024

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Becky Evans comentou,

ComentárioUsing help center search

Darenne No, I meant the feedback form linked by Orsolya Forster above and at the end of the other article https://support.zendesk.com/hc/en-us/articles/5641000272922-Announcing-semantic-search-in-Guide- 

 

Exibir comentário · Publicado 17 de mai. de 2023 · Becky Evans

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Becky Evans comentou,

ComentárioUsing help center search

Hi Darenne, Thanks, and sorry I wasn't clear. I understand that it is automatic and see that it has already been rolled out in our help center. My question is about when we see searches that don't return expected results. I see that Zendesk is requesting us to submit a feedback form each time, but that's not very practical. It would be nice if there were things our Agents could do on our end to help train the AI in real time. Cheers! 

Exibir comentário · Publicado 16 de mai. de 2023 · Becky Evans

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Becky Evans comentou,

ComentárioUsing help center search

Hi, this sounds like a great enhancement. Is there anything we can do to help train our own help center?

Exibir comentário · Publicado 15 de mai. de 2023 · Becky Evans

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