Dorosthy Teng

Agreed with Andre's comment, surprise this is not available at all to log those unsuccessful calls in the event automated just as successful call. We also raised this with our account manager recently. 

The work around will add inefficiency to the agent having to do that each time, manually. Is quite common now the outbound call to customer/supplier not pick up & agent have to call back several time, those info not visible to other agent who take over the case or team leader which is important

@... would be great to receive some update on this as I agreed with others that this is important feature to capture on report of the side conversation! 

Explore queries and dashboards unable to adjust the width column is annoying and agree this will be a good feature. Seems like after two years there are no progress or update ??