mws
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mws comentou,
Agreed on the above! Something has changed in the last two months because in addition to needing to refresh for new tickets, there's some type of caching happening where if you click into a ticket,...
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mws comentou,
Shane Edwards - Mind sharing where you migrated to? We're interested.
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mws comentou,
Daniel Richer Completely agreed. We've already started looking at FreshDesk and their sales team has been super helpful. Freshdesk's auto refresh is a duh-feature ("of course we'd have that") - and...
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mws comentou,
Sigh - yet another extremely basic feature missing in Zendesk - totally agreed this is actually a bug. How is it possible that literally every other support platform has this but it's just impossib...