Pesquisas recentes


Sem pesquisas recentes

Gabrielle Rosso's Avatar

Gabrielle Rosso

Entrou em 16 de out. de 2021

·

Última atividade em 19 de fev. de 2025

Seguindo

0

Seguidores

0

Atividade total

47

Votos

19

Assinaturas

20

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Gabrielle Rosso

Gabrielle Rosso comentou,

ComentárioService Level Agreements (SLA), macros, and CSAT

Hello, 

As some agents created personal macros but are no longer employed, how could I delete these macros?  I am an admin in the system.

Exibir comentário · Publicado 03 de jan. de 2024 · Gabrielle Rosso

0

Seguidores

0

Votos

0

Comentários


Gabrielle Rosso comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1

Exibir comentário · Publicado 12 de jun. de 2023 · Gabrielle Rosso

0

Seguidores

1

Votos

0

Comentários


Gabrielle Rosso criou uma publicação,

Publicação Feedback - Ticketing system (Support)

We have the opportunity to select a default value in the custom ticket fields.  However, it is not possible to do the same thing in the custom user fields.

For our organisation, GUIDE users must have different kind of accesses so that some of them can open tickets via the portal, but some other don't.  They however need to have access to GUIDE documentation so they need to have an account.

The way the system works now is that every time a new user send an email to our support address or comment an existing ticket, they are automatically added to the organisation users.  By selecting a default value, we could prevent them to have the access to open tickets directly.

Is that something planned in the future?

Many thanks, 

Publicado 09 de jan. de 2023 · Gabrielle Rosso

2

Seguidores

1

Votos

0

Comentários


Gabrielle Rosso comentou,

ComentárioBusiness rules

Hello, 

Is there a possibility to see all the existing tags, not only the 100 most-used?

Exibir comentário · Publicado 21 de nov. de 2022 · Gabrielle Rosso

0

Seguidores

1

Votos

0

Comentários


Gabrielle Rosso comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Same here, it slows down the agents when they are working on their lists.  The notification could be moved slightly to the left, there is plenty of room to display them and they will not cover anything.

Exibir comentário · Publicado 25 de mai. de 2022 · Gabrielle Rosso

0

Seguidores

5

Votos

0

Comentários


Gabrielle Rosso criou uma publicação,

Publicação Feedback - Ticketing system (Support)

A lot of our end-users would like to have the opportunity to download their ticket list in Excel to do their tickets follow-up.

I heard that it was possible in old Zendesk version.  Is there something planned in a near future?

Many thanks.

Publicado 01 de set. de 2021 · Gabrielle Rosso

3

Seguidores

8

Votos

12

Comentários


Gabrielle Rosso comentou,

ComentárioHow to get help with phone call problems in Talk

Hi there, 

I did the workaround suggested.  It seems to works in Chrome, but the issue is still there in Edge, even with the workaround...  Any idea why?

Exibir comentário · Publicado 24 de ago. de 2021 · Gabrielle Rosso

0

Seguidores

0

Votos

0

Comentários


Gabrielle Rosso comentou,

ComentárioTicket customization

Hello, 

Is there a way to create a custom field available for agents which would be editable by admins only?  Basically, we don't want agents to be able to modify it but have the information in read only.

Exibir comentário · Publicado 04 de ago. de 2021 · Gabrielle Rosso

0

Seguidores

3

Votos

0

Comentários