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Gabrielle Rosso
Entrou em 16 de out. de 2021
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Última atividade em 19 de fev. de 2025
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Atividade mais recente por Gabrielle Rosso
Gabrielle Rosso comentou,
Hello,
As some agents created personal macros but are no longer employed, how could I delete these macros? I am an admin in the system.
Exibir comentário · Publicado 03 de jan. de 2024 · Gabrielle Rosso
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Gabrielle Rosso comentou,
+1
Exibir comentário · Publicado 12 de jun. de 2023 · Gabrielle Rosso
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Gabrielle Rosso criou uma publicação,
We have the opportunity to select a default value in the custom ticket fields. However, it is not possible to do the same thing in the custom user fields.
For our organisation, GUIDE users must have different kind of accesses so that some of them can open tickets via the portal, but some other don't. They however need to have access to GUIDE documentation so they need to have an account.
The way the system works now is that every time a new user send an email to our support address or comment an existing ticket, they are automatically added to the organisation users. By selecting a default value, we could prevent them to have the access to open tickets directly.
Is that something planned in the future?
Many thanks,
Publicado 09 de jan. de 2023 · Gabrielle Rosso
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Gabrielle Rosso comentou,
Hello,
Is there a possibility to see all the existing tags, not only the 100 most-used?
Exibir comentário · Publicado 21 de nov. de 2022 · Gabrielle Rosso
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Gabrielle Rosso comentou,
Same here, it slows down the agents when they are working on their lists. The notification could be moved slightly to the left, there is plenty of room to display them and they will not cover anything.
Exibir comentário · Publicado 25 de mai. de 2022 · Gabrielle Rosso
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Gabrielle Rosso criou uma publicação,
A lot of our end-users would like to have the opportunity to download their ticket list in Excel to do their tickets follow-up.
I heard that it was possible in old Zendesk version. Is there something planned in a near future?
Many thanks.
Publicado 01 de set. de 2021 · Gabrielle Rosso
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Gabrielle Rosso comentou,
Hi there,
I did the workaround suggested. It seems to works in Chrome, but the issue is still there in Edge, even with the workaround... Any idea why?
Exibir comentário · Publicado 24 de ago. de 2021 · Gabrielle Rosso
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Gabrielle Rosso comentou,
Hello,
Is there a way to create a custom field available for agents which would be editable by admins only? Basically, we don't want agents to be able to modify it but have the information in read only.
Exibir comentário · Publicado 04 de ago. de 2021 · Gabrielle Rosso
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