Gabrielle Rosso
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Gabrielle Rosso criou uma publicação,
Add the possibility to have a default value in user fields
We have the opportunity to select a default value in the custom ticket fields. However, it is not possible to do the same thing in the custom user fields. For our organisation, GUIDE users must ha...
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Gabrielle Rosso comentou,
Hello, Is there a possibility to see all the existing tags, not only the 100 most-used?
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Gabrielle Rosso comentou,
Same here, it slows down the agents when they are working on their lists. The notification could be moved slightly to the left, there is plenty of room to display them and they will not cover anyt...
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Gabrielle Rosso criou uma publicação,
Possibility for end user to download their ticket list
A lot of our end-users would like to have the opportunity to download their ticket list in Excel to do their tickets follow-up. I heard that it was possible in old Zendesk version. Is there someth...
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Gabrielle Rosso comentou,
Hi there, I did the workaround suggested. It seems to works in Chrome, but the issue is still there in Edge, even with the workaround... Any idea why?
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Gabrielle Rosso comentou,
Hello, Is there a way to create a custom field available for agents which would be editable by admins only? Basically, we don't want agents to be able to modify it but have the information in rea...