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Dom

Entrou em 22 de out. de 2021

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Dom criou uma publicação,

Publicação Q&A - Reporting and analytics
Tracking when SLAs breached

I am trying to build a report, which would contain:

  • # of tickets that have breached first reply SLA per day.
  • Have a possibility to check all of the tickets that breached SLA to identify pain points in our support team.

I've tried to take a look into it but managed only to build a report, which shows the % of tickets that have breached SLA on a specific day. 

Any help in this regard would be highly appreciated! 

Publicado 26 de ago. de 2021 · Dom

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