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Hemalatha

Entrou em 15 de out. de 2024

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Hemalatha comentou,

ComentárioTicket automation and collaboration

Stop the creation of Enduser profiles automatically when using Side Conversion.



We have the option to notify users via Side Conversation of the ticket status even if they do not have access to Zendesk. However, if I use this feature and send an email to someone who isn't a Zendesk user, their name and email address will be set to a Zendesk Enduser profile and tagged as "created for side conversation."Therefore, I generally need to only send notification messages to outside Zendesk users; we don't want this behavior.

Exibir comentário · Publicado 15 de out. de 2024 · Hemalatha

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Hemalatha criou uma publicação,

Publicação Feedback - Admin Center

We have the option to notify users via Side Conversation of the ticket status even if they do not have access to Zendesk. However, if I use this feature and send an email to someone who isn't a Zendesk user, their name and email address will be set to a Zendesk Enduser profile and tagged as "created for side conversation". Therefore, I generally need to only send notification messages to outside Zendesk users; we don't want this behavior. Please help to fix it.

Publicado 15 de out. de 2024 · Hemalatha

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