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Daniela Healy

Entrou em 08 de jun. de 2022

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Última atividade em 23 de ago. de 2022

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Daniela Healy comentou,

ComentárioRouting

Is it possible to create different rules that target different brands? (We don't want agent cross over between the tickets we route)

 

 

Exibir comentário · Publicado 23 de ago. de 2022 · Daniela Healy

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Daniela Healy comentou,

Comentário na comunidade Developer - Zendesk APIs

Not really, I want it to be grouped for the Customer. We are testing on the customer side, and it looks like one continuous conversation. (That screenshot is from my view as a zendesk customer when I asked for help, so I would like our customers to have the same view). 

Exibir comentário · Publicado 19 de jun. de 2022 · Daniela Healy

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Daniela Healy criou uma publicação,

Publicação Developer - Zendesk APIs

We are setting up Messaging in one of our brands, and we want it to show the past conversations between the end-user and our support like they are seen below (Taken out of my own Chats with Zendesk Support).  As of now, they just show on the Client's end as one continuous conversation.

What setting are we missing in order to get it set up? 

Publicado 15 de jun. de 2022 · Daniela Healy

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Daniela Healy comentou,

Comentário na comunidade Developer - Zendesk APIs

Thank you so much, I thought that was it, but I wasn't sure. 

Exibir comentário · Publicado 09 de jun. de 2022 · Daniela Healy

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Daniela Healy criou uma publicação,

Publicação Developer - Zendesk APIs

I am working with my team, and I hit a bit of a wall here: In regards to this article:  https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/?_ga=2.251889673.1601553504.1654182773-287442560.1607637413#creating-a-jwt-token 

We're good until we hit the "Generating JWT token"

It says we need 

  • alg: (required) 
  • typ: (required)
  • kid: (required) 

"kid" Is not the Secret Key, but where would we get that one? 

Publicado 08 de jun. de 2022 · Daniela Healy

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