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Encoda, LLC

Entrou em 12 de mar. de 2024

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Última atividade em 12 de mar. de 2024

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ComentárioSetting up Agent Workspace

We were hit with the feature being forced on us today.  It takes away most of the useful functionality in the chat client.  Zendesk rolled it back BUT warned us that we have no choice going forward.  Zendesk intends to ram this feature down everyone's throats, like it or not.  We hate it, all of our users hate it. 

You are going to lose the ability to see how many users are idle, active, etc.  The only thing you will know if that someone is active and requesting a chat.  You also lose the ability to create an outgoing communication to an idle user.  I have not bashed a software company before, but Zendesk making this change in the middle of a working day without our consent or choice was significantly upsetting.

Exibir comentário · Editado 12 de mar. de 2024 · Encoda, LLC

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