laura abraham

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. "Start over" Zendesk Messaging Answer Bot

Hi Sam, just to let you know, the exact same thing was requested here https://support.zendesk.com/hc/de/community/posts/4411971678874-Add-Back-step-in-Flow-Builder 

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• laura abraham
• Criado 14 de fevereiro de 2023 15:10
• 1 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Messaging Agent Transfer Experience Needs Improvement

+1 We have the exact same problem. I also mentioned it in a different community thread a couple of month ago. We would like to send a message to our customer, when the department that we transfer h...

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• laura abraham
• Criado 14 de fevereiro de 2023 14:46
• 2 votos

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Lisa Tam Is there any way for us to build this ourselves? It seems that there is no planning at Zendesk to implement the topic.

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• laura abraham
• Criado 9 de fevereiro de 2023 13:00
• 2 votos

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

@jorge this is globetrotter.de . But they stopped using the bot as it seems.

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• laura abraham
• Criado 19 de janeiro de 2023 16:33
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Ironically, the exact feature is already available for the bot, but only as an addon from an external service provider, which of course you have to pay for again.  Zendesk would just have to replic...

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• laura abraham
• Criado 4 de novembro de 2022 09:28
• 4 votos

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Flow Builder Reset to beginning

Hi Kate, just to let you know, there are a lot of people agreeing with you. This issue was raised a year ago. You can find the community thread here: https://support.zendesk.com/hc/en-us/community/...

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• laura abraham
• Criado 3 de novembro de 2022 14:31
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

I have to strongly agree here. Back and Start over buttons are absolutely standard functionalities for a bot and we don't understand why these buttons don't exist in Zendesk Flow. From our point of...

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• laura abraham
• Criado 21 de outubro de 2022 11:34
• 6 votos

1. Bots und Automatisierung
2. Ratschläge und Fehlerbehebung zu Bots und Automatisierungen
3. Warum werden nicht alle meine angepassten Felder als Optionen im Bot Builder angezeigt?

Hi Christine, thanks for your reply! I thought it would be helpful if the answer was posted publicly for others to see. It doesn't seem to be a very complicated question after all. I will wait for ...

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• laura abraham
• Criado 20 de outubro de 2022 11:40
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Automated message in Flow when department is offline

As editing the article doesn't work, I will add one more information here. :-) I attach an example of how we thought we could achieve the state that an automated message can be sent depending on th...

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• laura abraham
• Criado 20 de outubro de 2022 11:34
• 0 voto

1. Bots und Automatisierung
2. Ratschläge und Fehlerbehebung zu Bots und Automatisierungen
3. Warum werden nicht alle meine angepassten Felder als Optionen im Bot Builder angezeigt?

Hi, is it possible to make fields in the flow Builder non-mandatory? Thanks!

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• laura abraham
• Criado 18 de outubro de 2022 10:22
• 1 voto