Jeff Stephenson

1. Comunidade
2. Feedback - Voice (Talk)
3. Blind Transfer

This is a real issue on my side as well. We need a way to send a customer to a voicemail if a Level 2 again is not available or on another call. 

• Visualizar comentário
• Jeff Stephenson
• Criado 31 de julho de 2023 16:01
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. banned words list

I'm checking in on the progress of this as well. This is much needed. 

• Visualizar comentário
• Jeff Stephenson
• Criado 17 de novembro de 2022 14:56
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Additional Bulk Article - "Publish in section"

I'm not sure why this feature is not the norm. We have multi-branded accounts and this is very time consuming to change article sections one by one. 

• Visualizar comentário
• Jeff Stephenson
• Editado 2 de novembro de 2022 14:40
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. "Visible to" no longer defaults to "Everyone"

Is there a way to bulk change the visibility settings of articles? The "Visible Setting" is not even a choice to add a column when looking at the list of articles, which means I need to click into ...

• Visualizar comentário
• Jeff Stephenson
• Criado 20 de outubro de 2022 18:38
• 1 voto

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

Any news on inserting images into content blocks?

• Visualizar comentário
• Jeff Stephenson
• Criado 20 de outubro de 2022 14:48
• 0 voto

1. Apps and integrations
2. ...
3. Shopify integration
4. Setting up the Shopify integration for Support and Chat

We have over 48 different Shopify stores/brands. For some reason the app widgets on the side do not load or take forever to pull the customer information. Is there something we need to configure fo...

• Visualizar comentário
• Jeff Stephenson
• Criado 18 de outubro de 2022 18:51
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Views limitation

Any update on this? We have over 200 different brands and this filter limitation is not cutting it.  Thanks. 

• Visualizar comentário
• Jeff Stephenson
• Criado 12 de outubro de 2022 14:25
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

I had a logic issue with some tags that I need to fix/remove on closed tickets using automations. Please advise when this ability will be in place. Would like an update on this request so I can inf...

• Visualizar comentário
• Jeff Stephenson
• Editado 31 de agosto de 2022 13:58
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Zendesk View - Tickets Per Page

Yes. I agree that this is a necessary request as well. Has there been any feedback/confirmation from the Zendesk team to confirm if this functionality currently exists or is in progress? 

• Visualizar comentário
• Jeff Stephenson
• Criado 19 de julho de 2022 20:35
• 1 voto

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. How do I filter my views by ticket subject?

I'm chiming in as well we need to be able to create filters by subject! It's silly to even ask for this. 

• Visualizar comentário
• Jeff Stephenson
• Criado 7 de julho de 2022 13:34
• 4 votos