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Milan Wack

Entrou em 16 de out. de 2021

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Última atividade em 19 de out. de 2024

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Milan Wack comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Sorry, but—this is ridiculous. 

How shall a company improve their quality of content if there is no measurable effect on KPIs? 

You really need to add a “reset” function by default; that is really a minimum maintenance requirement for every knowledge management department.
 

It would be fine as well to offer an API/code option, but “no way” is, in my opinion, no option.

Please fix that.

EDIT: Saw the mention of the API option, but a simple additional function would be important. 

Exibir comentário · Editado 05 de set. de 2024 · Milan Wack

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Milan Wack comentou,

ComentárioUsing the knowledge base in Help Center

Hi! I am searching for an option to create different filters. I really miss an option like „last edit > 6 month“ as well as „and/or“ criteria like „most recently viewed / top 10%“ etc. 

that would allow much more and better KB workflows for maintaining the quality and content without any kind of additional task assignments. Is there any way to create such filters?


BR

Exibir comentário · Editado 30 de ago. de 2024 · Milan Wack

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Milan Wack comentou,

ComentárioUsing help center search

Same here – I'm having the same issue. Please repair ASAP - thx!

Exibir comentário · Publicado 15 de jun. de 2023 · Milan Wack

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Milan Wack comentou,

ComentárioWorking with articles in the knowledge base

Exibir comentário · Publicado 15 de nov. de 2021 · Milan Wack

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Milan Wack comentou,

ComentárioWorking with articles in the knowledge base

Kristina Tibbitts
In our case, it is up and running again. (Maybe give it a new try :-) ) 

Exibir comentário · Publicado 12 de nov. de 2021 · Milan Wack

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Milan Wack comentou,

ComentárioWorking with articles in the knowledge base

Holden Hewett Thanks for the advice - that's a solution. 

Exibir comentário · Publicado 01 de nov. de 2021 · Milan Wack

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Milan Wack comentou,

ComentárioWorking with articles in the knowledge base

Hi!

There seems to be a bug. I'm no longer able to link headings within one article - which is necessary for the structure of my articles. Can you please investigate here or tell me - what I'm doing wrong? (It worked well until cw 42/2021.)
Thx! 

Exibir comentário · Publicado 27 de out. de 2021 · Milan Wack

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